How to add seats to a team
Team seat limits are set by SolveNext administrators on the team form. There is no self-service seat purchase. Here's how seats work.
A team's seats are the maximum number of members it can have. Adding seats used to be a self-service purchase. Today, a SolveNext administrator changes the seat limit for you.
Before you start
- You can't buy seats in the app. There's no checkout for team seats.
- Only SolveNext and partner administrators can see and change the Seats field.
How seats work today
- A SolveNext or partner administrator opens the team page, clicks the menu (three dots), and selects Edit This Team.
- They enter the new maximum in Seats and click Update Team. If Seats is left blank, the team has no seat limit.
- On the team page, administrators see the current limit under Team details, next to Seats. Everyone else can see the number of Users.
If a team is full and a team admin tries to add more people with Add User, the app shows "Not enough seats available" and doesn't add anyone.
What you can do
- To get more seats, contact SolveNext support and include the team name and how many seats you need.
- To free up a seat right away, a team admin can click Remove next to someone who no longer needs access.
If you need help with this, contact SolveNext support.
Tips
- The seat limit is checked when you add existing users with Add User. If your whole selection doesn't fit, no one is added. Select fewer people and try again.
